Service Superintendent

Business Understanding
(Specific Skills, Knowledge & Behavior)
+ Familiarity with electrical mechanical and hydraulic systems as applied in industry transportation and/or conveyance systems.
+ Experience or ability to learn PC database, spreadsheet, scheduling, project management, communication and word processing applications.
+ Willing and able to travel with occasional extended overnight stay. Automobile drivers license and frequent day travel required within branch office jurisdictional area.
+ Good leadership, supervisory, organizational, written, verbal communication and customer skills.
+ Ability to read, analyze, and interpret general business and technical procedures, or governmental regulations.
+ Ability to write reports, business correspondence, and procedures. Ability to read construction drawings, layouts and electrical, hydraulic schematics.
+ Ability to effectively present business information and respond to questions from groups of managers, clients, customer, and the general public.
+ Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
+ Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
+ Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
+ While performing the duties of this job, the employee is frequently required to stand; walk; to use hands to finger, handle, or feel objects or controls; reach with hands and arms; climb or balance; stoop, kneel, couch, or crawl; and talk, hear or see. The employee must occasionally lift and/or move up to 50 pounds.
+ While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high places; and electrical hazards. The noise level in the work environment is usually moderate.
Essential Functions:
+ Provide direction to field personnel (maintenance mechanics, helpers, and repair crews) as it pertains to maintenance and repair projects.
+ Supervise routing (loading jobs, appropriate backups, and 100% jobs). Determine the layout for the best geographical service routes coupled with manpower qualifications to keep travel time and expenses to a minimum.
+ Supervise escalator clean downs and annual cracked step inspections. Review material orders.
+ Minimize overnight shipments. Review callbacks daily.
+ Assure that mechanics comply with check out procedure (the time the job was completed and the callback code).
+ Complete equipment, KMM process and worker safety audits as per company policy. When perform audits visit with customer, and resolve any issues presented.
+ Review information with the route mechanic and Service Operations manager (as required).
+ Conduct service meetings once a month outside of the meetings with the Service Manager.
+ Deliver checks once a month and meet with the field men. Review outstanding repairs with the Repair Supervisor (where applicable) to assure accurate scheduling and completion of all repairs.
+ Ensure all time tickets are accurate. Check and approve all service time tickets and invoices for vendor?s materials.
+ Contact and update customers when units are left shut down for repairs or parts.
Additional Responsibilities:
+ Inspect all maintenance job sites periodically to insure that they are being maintained in accordance with KONE Inc. policies and standards.
+ Assure regular examinations made on all jobs comply with contract agreement. This also includes the free service period of a new installation and modernization.
+ Maintain inventory to insure proper parts are available for maintenance.
+ Maintain required tools in tool inventory to efficiently and profitably complete maintenance and repair jobs.
+ Assist the Service Manager with recommendations for hiring and training of maintenance and repair personnel.
+ Order materials for repair jobs to be available for crews when work is scheduled.
+ Check Service and Work Orders and final processing of completion notices to insure that all time, purchase orders, and material orders are posted before approving for billing.
+ Review all service reports to insure proper gross profit level. Control service labor and material cost to insure costs stay within labor and material budget guidelines.
_At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._
Read more on _www.kone.com/careers_
Did you know KONE moves over one billion people every day? In 2017, we had annual net sales of EUR 8.9 billion. We employ over 55,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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