Selectemp
Fairfield County MSP isis seeking an IT Services Dispatcher.
This position is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests.
Perform service request intake from clients; assign, schedule, and dispatch service engineers for remote or onsite service according to urgency, and contractual service level objectives (SLO).
and a high-quality customer service.
Responsibilities:
Act as the single point of contact to the client for all types of service requestsCoordination of all IT support groups to ensure maximum utilization of billable resources Pre-process service requests as they arrive through email, manual entry, or direct client input Schedule internal and field technical resources on the ConnectWise dispatch portal Monitor resource schedules to ensure prompt time entry on service requests Communication with clients as required:
keeping them informed of incident progress, notifying them of impending changes or agreed outages Improve client service, perception, and satisfaction Fast turnaround of client requests Ability to work in a team and communicate effectivelyImprove usage and increase productivity of IT support resources Escalate service requests that cannot be scheduled within agreed service levelsReport the utilization of IT Support resources and successful completion of service requests to the Service Manager Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University Enter all work as service tickets into ConnectWiseWHAT WE ARE LOOKING FOR:
Must possess a high degree of flexibility and ability to work with constantly changing environments.
Must have exceptional verbal and written communication skills.
Must demonstrate a high degree of time management and organizational skills resulting in the ability to prioritize multiple projects.
Must be a problem solver and possess critical thinking skills.
Must have the ability to work effectively and efficiently under pressure and stress while maintaining a calm, professional demeanor.
About the Company:
Selectemp.
Estimated Salary: $20 to $28 per hour based on qualifications.
This position is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests.
Perform service request intake from clients; assign, schedule, and dispatch service engineers for remote or onsite service according to urgency, and contractual service level objectives (SLO).
and a high-quality customer service.
Responsibilities:
Act as the single point of contact to the client for all types of service requestsCoordination of all IT support groups to ensure maximum utilization of billable resources Pre-process service requests as they arrive through email, manual entry, or direct client input Schedule internal and field technical resources on the ConnectWise dispatch portal Monitor resource schedules to ensure prompt time entry on service requests Communication with clients as required:
keeping them informed of incident progress, notifying them of impending changes or agreed outages Improve client service, perception, and satisfaction Fast turnaround of client requests Ability to work in a team and communicate effectivelyImprove usage and increase productivity of IT support resources Escalate service requests that cannot be scheduled within agreed service levelsReport the utilization of IT Support resources and successful completion of service requests to the Service Manager Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University Enter all work as service tickets into ConnectWiseWHAT WE ARE LOOKING FOR:
Must possess a high degree of flexibility and ability to work with constantly changing environments.
Must have exceptional verbal and written communication skills.
Must demonstrate a high degree of time management and organizational skills resulting in the ability to prioritize multiple projects.
Must be a problem solver and possess critical thinking skills.
Must have the ability to work effectively and efficiently under pressure and stress while maintaining a calm, professional demeanor.
About the Company:
Selectemp.
Estimated Salary: $20 to $28 per hour based on qualifications.
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