Aquinas Consulting
Aquinas Consulting is hiring an IT Services Dispatcher for our client located in Trumbull, CT.
This is a full-time position.
The IT Services Dispatcher is an integral part of the Services team.
This position is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests.
Perform service request intake from clients; assign, schedule, and dispatch service engineers for remote or onsite service according to urgency, and contractual service level objectives (SLO).
and a high-quality customer service.
Primary duties will be completed in the office.
WHAT YOU'LL DO:
As an IT Services Dispatcher, you will work with the service team and our clients to provide quality service and to ensure clients get the technical services they need.
There is a heavy customer service basis, as well as project management.
As the IT Services Dispatcher is often the initial contact, having good people skills is a must.
You will also need to build strong relationships with our partners and service providers to ensure clients receive the best care possible.
Responsibilities will include:
Act as the single point of contact to the client for all types of service requestsCoordination of all IT support groups to ensure maximum utilization of billable resourcesPre-process service requests as they arrive through email, manual entry, or direct client inputSchedule internal and field technical resources on the ConnectWise dispatch portalMonitor resource schedules to ensure prompt time entry on service requestsCommunication with clients as required:
keeping them informed of incident progress, notifying them of impending changes or agreed outagesImprove client service, perception, and satisfactionFast turnaround of client requestsAbility to work in a team and communicate effectivelyImprove usage and increase productivity of IT support resourcesEscalate service requests that cannot be scheduled within agreed service levelsReport the utilization of IT Support resources and successful completion of service requests to the Service ManagerUnderstand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise UniversityEnter all work as service tickets into ConnectWiseWHAT WE ARE LOOKING FOR:
Must possess a high degree of flexibility and ability to work with constantly changing environments.
Must have exceptional verbal and written communication skills.
Must demonstrate a high degree of time management and organizational skills resulting in the ability to prioritize multiple projects.
Must be a problem solver and possess critical thinking skills.
Must have the ability to work effectively and efficiently under pressure and stress while maintaining a calm, professional demeanor.
Must be a self-starter.
Must have demonstrated ability to work independently and with teams, interchangeably.
Must have a roll up your sleeves and let's get the job done right type attitude.
If you are interested in this IT Services Dispatcher located in Trumbull, CT, please apply now to be connected with a member of our team.
Please note:
Applying to this role is an agreement to have your information entered into our database and acknowledgement that a recruiter will reach out to you either by phone, email, and/or text message regarding this and similar job opportunities.
Aquinas Consulting is a woman and minority owned company headquartered in Milford, CT that provides Engineering, Information Technology (IT), and Manufacturing staffing solutions throughout the US.
We take pride in 20 years of service to our clients, our hiring managers, our consultants, and our local community.
Aquinas is an affirmative action, equal opportunity employer and committed to considering all qualified applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
www.
aquinasconsulting.
com About the Company:
Aquinas ConsultingAquinas Consulting, LLC is a specialty staffing firm that provides flexible IT staffing solutions (since 2000), engineering staffing solutions (since 2003), and defense staffing solutions (since 2005).
We assist customers by identifying individuals with hard-to-find technical skills, evaluating these skills, and then presenting these individuals for hire on a permanent or contract basis.
Our US based recruiting team of IT and engineering specialists fully understands our clients' technology needs, and conducts a thorough technical evaluation of all of our candidates.
We are a woman and minority owned firm headquartered in Connecticut with branch offices across the US.
Aquinas employees have an average of more than 20 years' experience servicing defense, engineering, and technology clients.
Here is a list of all Aquinas offices across the nation:
Milford, CT - (203)867-2822 - Serving Stamford and New Haven - Established in 2000 and expanded in 2006, 2007, 2010, and 2013White Plains, NY - (914)712-1101 - Serving NYC and Westchester - Established in 2001Hartford, CT - (860)656-7161 - Serving Hartford and Springfield - Established in 2003St.
George's, UT - (435)674-2006 - Serving Phoenix and Salt Lake City - Established in 2003Alpharetta, GA - (404)902-6783 - Serving the Great Atlanta area - Established in 2008Albany, NY - (518)421-6209 - Serving Albany - Established in 2017Company Size:
50 to 99 employees Industry:
Staffing/Employment AgenciesFounded:
2000Website:
https:
//aquinasconsulting.
com/.
Estimated Salary: $20 to $28 per hour based on qualifications.
This is a full-time position.
The IT Services Dispatcher is an integral part of the Services team.
This position is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests.
Perform service request intake from clients; assign, schedule, and dispatch service engineers for remote or onsite service according to urgency, and contractual service level objectives (SLO).
and a high-quality customer service.
Primary duties will be completed in the office.
WHAT YOU'LL DO:
As an IT Services Dispatcher, you will work with the service team and our clients to provide quality service and to ensure clients get the technical services they need.
There is a heavy customer service basis, as well as project management.
As the IT Services Dispatcher is often the initial contact, having good people skills is a must.
You will also need to build strong relationships with our partners and service providers to ensure clients receive the best care possible.
Responsibilities will include:
Act as the single point of contact to the client for all types of service requestsCoordination of all IT support groups to ensure maximum utilization of billable resourcesPre-process service requests as they arrive through email, manual entry, or direct client inputSchedule internal and field technical resources on the ConnectWise dispatch portalMonitor resource schedules to ensure prompt time entry on service requestsCommunication with clients as required:
keeping them informed of incident progress, notifying them of impending changes or agreed outagesImprove client service, perception, and satisfactionFast turnaround of client requestsAbility to work in a team and communicate effectivelyImprove usage and increase productivity of IT support resourcesEscalate service requests that cannot be scheduled within agreed service levelsReport the utilization of IT Support resources and successful completion of service requests to the Service ManagerUnderstand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise UniversityEnter all work as service tickets into ConnectWiseWHAT WE ARE LOOKING FOR:
Must possess a high degree of flexibility and ability to work with constantly changing environments.
Must have exceptional verbal and written communication skills.
Must demonstrate a high degree of time management and organizational skills resulting in the ability to prioritize multiple projects.
Must be a problem solver and possess critical thinking skills.
Must have the ability to work effectively and efficiently under pressure and stress while maintaining a calm, professional demeanor.
Must be a self-starter.
Must have demonstrated ability to work independently and with teams, interchangeably.
Must have a roll up your sleeves and let's get the job done right type attitude.
If you are interested in this IT Services Dispatcher located in Trumbull, CT, please apply now to be connected with a member of our team.
Please note:
Applying to this role is an agreement to have your information entered into our database and acknowledgement that a recruiter will reach out to you either by phone, email, and/or text message regarding this and similar job opportunities.
Aquinas Consulting is a woman and minority owned company headquartered in Milford, CT that provides Engineering, Information Technology (IT), and Manufacturing staffing solutions throughout the US.
We take pride in 20 years of service to our clients, our hiring managers, our consultants, and our local community.
Aquinas is an affirmative action, equal opportunity employer and committed to considering all qualified applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
www.
aquinasconsulting.
com About the Company:
Aquinas ConsultingAquinas Consulting, LLC is a specialty staffing firm that provides flexible IT staffing solutions (since 2000), engineering staffing solutions (since 2003), and defense staffing solutions (since 2005).
We assist customers by identifying individuals with hard-to-find technical skills, evaluating these skills, and then presenting these individuals for hire on a permanent or contract basis.
Our US based recruiting team of IT and engineering specialists fully understands our clients' technology needs, and conducts a thorough technical evaluation of all of our candidates.
We are a woman and minority owned firm headquartered in Connecticut with branch offices across the US.
Aquinas employees have an average of more than 20 years' experience servicing defense, engineering, and technology clients.
Here is a list of all Aquinas offices across the nation:
Milford, CT - (203)867-2822 - Serving Stamford and New Haven - Established in 2000 and expanded in 2006, 2007, 2010, and 2013White Plains, NY - (914)712-1101 - Serving NYC and Westchester - Established in 2001Hartford, CT - (860)656-7161 - Serving Hartford and Springfield - Established in 2003St.
George's, UT - (435)674-2006 - Serving Phoenix and Salt Lake City - Established in 2003Alpharetta, GA - (404)902-6783 - Serving the Great Atlanta area - Established in 2008Albany, NY - (518)421-6209 - Serving Albany - Established in 2017Company Size:
50 to 99 employees Industry:
Staffing/Employment AgenciesFounded:
2000Website:
https:
//aquinasconsulting.
com/.
Estimated Salary: $20 to $28 per hour based on qualifications.
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